When handling matters of importance or conflict, a written trail is necessary to document the conversation or issue.
If a discussion must be handled in person or over the phone, make sure there is another person present to witness the exchange. In meetings, a recap of discussed items via a memorandum is a great way to file and notate the covered material.
With written documentation, there marginal room for conflict or error. A file exists showcasing the path of the conversation.
This is important for:
(1) Policies & Procedures
(2) Student & Parent Requests/Concerns/Conflicts
(4) Guidelines & Expectations
(5) Matters of Concern