We asked our Summer Series Contributors:
How do you manage challenging parents?
By seeking first to understand then to be understood.
ask them to trust me, as my experience and resume’ in this field is the reason they chose to come to me
Our parents are extremely welcoming of our company. And when there is a tough decision that needs to be made by the directors, they are understanding. We have a wonderful group of parents.
Communication! We are really focusing on communicating everything, several times, and in several different ways – email, social media, paper copy, posts up in the studio, etc. Often the parents that seem to be challenging are the ones that are super busy, and just need a lot of reminders to keep up with what is going on.