We all know the Golden Rule:
But, have you heard of the Platinum Rule?
The Platinum Rule bridges a communication barrier and gap that can be created because of personal goals, beliefs, experiences, and choices. Understanding those differences can strengthen your communication, impacting your customer service.
I love this thought by C.S. Lewis:
“A real desire to believe all the good you can of others and to make others as comfortable as you can will solve most of the problems.”
Think about it. How could this impact your communication and customer service? The treatment of others is core to your success- make sure you do not undervalue its impact.
And, at the end of the day, consider the following: