In our fast paced society, quick communication is important. With that communication, there should also be boundaries.
While emails, texts, and calls can be answered and addressed in a mobile capacity, the information should always filter through a designated studio portal (email address, cell phone line, etc.). This is necessary in creating a separation of personal contact for professional circumstances.
This expectation should apply to all staff- and, ultimately, it not only protects your business, but it protects your staff and clients, as well.
With the different studio portals, filter them through one central locale to stay informed. This maintains an open line of communication and allows you to support your staff and instructors as needed.
It is a win-win situation for everyone!