What is a key component of dance studio affiliated customer service (and, as a byproduct, sales)?
Be patient when talking to clients or prospective clients.
Yes, they will have questions.
Yes, they will overlook important information.
And, yes, they may even have issues, concerns, or complaints.
Instead of dreading the conversation, view it as an opportunity. Take the time to explain your expertise and include them on the conversation. Make your client feel valued.
Use it as an opportunity to show your studio’s exceptional customer service.
Use it as an opportunity to sell your programming to a client (and maybe his/her friends).
Always try to go the extra mile and take the extra initiative.
People will remember that about your brand, and it will undoubtedly benefit your long-term success.